web11 Technologies · Nairobi, Kenya
Frequently Asked Questions
Straightforward answers to common questions about website development, mobile apps, existing-system takeovers, pricing and ongoing SME IT support.
Choosing and hiring a developer
A reliable developer should listen to the business problem, explain trade-offs, provide a written scope and make ownership and support responsibilities clear. Ask how mobile behavior, accessibility, testing, content, deployment and post-launch changes will be handled. Relevant experience matters, but so does the way the team communicates uncertainty and risk.
web11 works with businesses in Nairobi and Kenya on project development and ongoing support. We encourage prospective clients to share goals and constraints early so both sides can decide whether the work is a fit.
Existing website or app takeover
A new provider can often take over an existing system, but first confirm who owns the domain, source code, hosting, store listing and related third-party accounts. Then review backups, dependencies, deployment and current defects. Do not make production changes before you understand how the system can be recovered.
web11 can assess an existing website or app and recommend a safe next step. The result may be routine maintenance, urgent remediation, a staged upgrade or a rebuild when the current platform is no longer practical.
Cost, timing and ongoing support
The cost of a website, app or software change depends on scope, integrations, content, platforms, testing and ongoing responsibility. A useful estimate follows a clear description of what is included and which third-party fees are separate. Timing also depends on decisions, access and review, so a realistic plan is made for the particular project.
After launch, maintenance can include updates, defect fixes, compatibility checks, backups, content edits and new features, depending on the agreement. SMEs can discuss ongoing support through a web11 account and agree how requests are prioritized.
Frequently asked questions
How much does it cost to build a website in Kenya?
Website cost depends on pages, design, content, features, integrations, migration and support. web11 can prepare a quote after understanding your goals and scope.
How do I find a reliable web developer?
Look for relevant work, clear communication, written scope, business-owned access, testing plans and post-launch responsibilities. Ask how the developer handles uncertainty and changes.
Who can maintain my existing website or app?
web11 can assess and support eligible existing systems after reviewing access, ownership, technology and current condition.
Can someone take over my website from my old developer?
Yes. Recover business-owned accounts through the providers, confirm authorization, gather any available code and backups, and arrange a technical review before changes.
How do I add a new feature to my app?
Describe the user need, have the current app assessed, agree acceptance criteria and an estimate, then test and approve the change before release.
Can a small business outsource IT management?
Yes. An SME can arrange support for agreed websites, apps and infrastructure, while keeping ownership and decision-making authority.
What areas does web11 serve?
web11 is based in Nairobi and serves businesses in Kenya and the wider East African region.
How can I create a web11 account?
Use the account link on the website to register and add your business details. Contact web11 to agree which systems and support responsibilities should be onboarded.
Need a dependable technology partner?
Tell web11 what your business needs. We’ll help you choose a practical next step.